Are you legally allowed to work in South Africa?

Yes
No

Job Selection

What role are you applying for?

Call Centre Manager Knockout

Do you have three or more years of experience managing a call center or an outbound sales team?

Yes
No

Do you have experience managing targets, KPIs, and agent performance?

Yes
No

Are you comfortable with compliance requirements and call monitoring (including scripting and QA)?

Yes
No

Able to work shifts or extended hours when operationally required?

Yes
No

Call Centre Sales Agent Knockout

Are you comfortable working in a call-centre environment?

Yes
No

Are you comfortable making outbound sales calls?

Yes
No

Are you able to work shifts, weekends, and public holidays if required?

Yes
No

Are you able to work under strict sales targets and monitoring?

Yes
No

Claims Administrator Knockout

Experience in administration, claims, or financial services documentation?

Yes
No

Comfortable working with sensitive client information and bereavement cases?

Yes
No

Comfortable following strict processes, checklists, and compliance rules?

Yes
No

Able to work accurately under pressure and deadlines?

Yes
No

Compliance Administrator Knockout

Experience in compliance, risk, audit, or regulated administration?

Yes
No

Familiar with regulatory environments (FAIS, POPIA, or similar)?

Yes
No

Comfortable enforcing rules even when under pressure?

Yes
No

Able to maintain confidentiality and handle sensitive information?

Yes
No

Driver Knockout

Valid driver’s license for required vehicle type?

Yes
No

Clean driving record (no serious offences in last 3 years)

Yes
No

Comfortable driving company vehicles and following routes/schedules?

Yes
No

Willing to work flexible hours, including weekends and after-hours when required?

Yes
No

Events Knockout

Comfortable working at community events and promotions?

Yes
No

Willing to work weekends, public holidays, and flexible hours?

Yes
No

Comfortable engaging the public and representing the brand?

Yes
No

Have reliable transport to attend events?

Yes
No

Facilities / Office Support Knockout

Experience in facilities, maintenance, or general office support

Yes
No

Comfortable performing physical tasks when required?

Yes
No

Able to follow safety rules and workplace procedures?

Yes
No

Willing to support multiple departments as needed?

Yes
No

Field Sales Agent Knockout

Comfortable selling funeral policies door-to-door / in the community?

Yes
No

Willing to work outdoors and travel daily?

Yes
No

Own a smartphone (WhatsApp + GPS access)?

Yes
No

Able to work flexible hours including weekends?

Yes
No

Finance Clerk Knockout

Experience in finance, accounting, or financial administration?

Yes
No

Comfortable working with numbers, reconciliations, and reports?

Yes
No

Able to follow strict financial controls and processes?

Yes
No

Comfortable handling confidential financial information?

Yes
No

HR Administrator Knockout

Experience in HR administration or people operations?

Yes
No

Comfortable handling confidential employee information?

Yes
No

Familiar with HR processes, documentation, and record-keeping?

Yes
No

Able to work accurately under deadlines and pressure?

Yes
No

In-House Sales Agent Knockout

Comfortable selling funeral policies face-to-face?

Yes
No

Comfortable discussing sensitive topics (death/funeral planning)?

Yes
No

information? Priorities do?”

Available for flexible hours including some weekends?

Yes
No

Reliable transport to and from the office?

Yes
No

IT Support Officer Knockout

Experience in IT support, helpdesk, or technical support roles?

Yes
No

Comfortable supporting non-technical users?

Yes
No

Able to troubleshoot hardware, software, and connectivity issues?

Yes
No

Willing to respond to urgent IT issues during business hours?

Yes
No

Office Administrator Knockout

Experience in office administration or general admin roles?

Yes
No

Comfortable handling phone calls, emails, and walk-in queries?

Yes
No

Able to manage multiple tasks and priorities daily?

Yes
No

Comfortable working with confidential information?

Yes
No

Payroll Officer Knockout

Experience processing payroll for employees or agents?

Yes
No

Familiar with statutory deductions (PAYE, UIF, SDL)?

Yes
No

Comfortable handling confidential salary information?

Yes
No

Able to meet strict payroll deadlines consistently?

Yes
No

Policy Administrator Knockout

Experience in administration within insurance, funeral, or financial services?

Yes
No

Comfortable capturing and updating policy information accurately?

Yes
No

Comfortable working with strict compliance and audit requirements?

Yes
No

Able to handle policy queries and amendments professionally?

Yes
No

Receptionist Knockout

Comfortable working at a front desk with walk-in clients?

Yes
No

Comfortable dealing with bereaved families professionally and empathetically?

Yes
No

Able to handle phone calls, visitors, and admin tasks simultaneously?

Yes
No

Presentable and professional in appearance and conduct?

Yes
No

Sales Manager Knockout

At least 3 years’ experience managing a sales team?

Yes
No

Experience managing targets, KPIs, and commissions?

Yes
No

Comfortable managing field and/or call-centre sales teams?

Yes
No

Willing to be accountable for team performance and reporting?

Yes
No

Training & Development Officer Knockout

Experience in training, facilitation, or learning & development?

Yes
No

Comfortable training adult learners in group and one-on-one settings?

Yes
No

Able to develop or adapt training materials and assessments?

Yes
No

Comfortable assessing performance and providing feedback?

Yes
No

Personal Information

Full Name

First

Last

Municipality

Eastern Cape

Municipality

Free State

Municipality

Gauteng

Municipality

KwaZulu-Natal

Municipality

Limpopo

Municipality

Mpumalanga

Municipality

North West

Municipality

Northern Cape

Municipality

Western Cape

Experience

Call Centre Manager (Scoring Questions)

Call Centre Management Experience

Less than 3 years
3–5 years
5–8 years
8+ years

Outbound / Target-Driven Sales Environment Experience

Inbound service only
Mixed inbound/outbound
Outbound sales (strict targets)

KPI Ownership & Reporting

Basic tracking only
Regular KPI reporting
Full ownership (dashboards, forecasting, daily/weekly reporting)

Coaching & Performance Management

Limited coaching exposure
Coaches underperformers occasionally
Structured coaching plans, QA feedback loops, and performance improvement plans

Compliance & Quality Assurance

Limited compliance exposure
Familiar with QA scoring and scripts
Strong compliance leadership (QA processes, call monitoring, script adherence, audits)

Scenario – Underperformance Response: “Your conversion rate drops for two weeks across the team. What is your first action?”

Pressure agents to sell harder
Replace agents immediately
Address only top underperformers
Analyse data, listen to calls, identify cause, coach agents, and track recovery

Call Centre Sales Agent (Scoring Questions)

Telephonic Sales Experience

Call Centre Experience

None
Inbound calls only
Outbound calls
Target-driven call centre (sales KPIs)

Comfort With Targets & Commission

Not comfortable
Somewhat comfortable
Comfortable
Very comfortable / commission driven

Objection Handling Scenario - Question: “A client says: ‘I’m not interested.’ What do you do?”

End the call immediately
Thank them and hang up
Ask one follow-up question
Probe politely, re-position value, and attempt to continue the conversation

Communication Skills

Poor
Fair
Good
Excellent

Motivation for Call-Centre Sales

I just need a job
I enjoy sales work
I enjoy telephonic sales
I have call-centre sales experience and enjoy target environments

Claims Administrator (Scoring Questions)

Claims / Administrative Experience

No relevant experience
General admin experience
Claims, insurance, or funeral admin experience
Dedicated claims processing experience

Attention to Detail & Accuracy

Poor
Fair
Good
Excellent

Documentation & Process Compliance Experience level

Limited document handling
Regular document processing and filing
Strict compliance, checklists, audits, and verification

Systems & Data Capture Experience

Basic computer literacy only
Regular use of admin systems or CRMs
Claims systems, policy systems, or document management tools

How comfortable are you dealing with clients during bereavement?

Not comfortable
Somewhat comfortable
Comfortable and respectful
Highly empathetic and professional

Scenario - A claim is submitted with missing documents. What do you do?

Reject the claim immediately
Leave it pending without follow-up
Ask the client to resubmit everything
Contact the client, explain what’s missing, guide them, and track completion

Compliance Administrator (Scoring Questions)

Compliance / Risk Experience

No relevant experience
Admin experience in regulated environment
Direct compliance or risk role experience
Senior compliance / audit exposure

Regulatory Knowledge

Limited knowledge
Basic understanding of compliance frameworks
Strong working knowledge (FAIS, POPIA, audits)
Advanced regulatory application and reporting

Attention to Detail & Documentation Accuracy

Poor
Fair
Good
Excellent

Systems, Reporting & Record-Keeping Experience

Basic computer literacy
Regular admin systems usage
Compliance systems, registers, audits, reporting tools

Scenario – You identify a recurring non-compliant practice in sales documentation. What do you do?

Ignore it if sales targets are met
Raise it informally without documentation
Flag it once and move on
Document, escalate, recommend corrective action, and monitor resolution

Driver (Scoring Questions)

Driving Experience

Less than 1 year
1–3 years
3–5 years
5+ years

Vehicle Type Experience

Light vehicles only
Bakkies/vans
Multiple vehicle types including commercial vehicles

Route Knowledge & Time Management

Poor
Fair
Good
Excellent

Safety Awareness & Responsibility Question: How do you approach safe driving and vehicle care?

Drive fast to finish early
Follow rules when convenient
Follow road rules and basic vehicle checks
Strict safety focus, daily checks, and responsible driving

Scenario Question – Traffic or vehicle issues delay a delivery. What do you do?

Ignore it and continue
Inform supervisor later
Inform supervisor immediately
Inform supervisor, suggest alternatives, and manage expectations

Events / Promotions Officer (Scoring Questions)

Events / Promotions Experience

No relevant experience
Informal promotions or part-time events
Regular events or brand activation experience
Lead or coordinated multiple events

Public Engagement & Communication

Poor
Fair
Good
Excellent

Planning & Coordination Skill

No coordination experience
Assisted with event setup/logistics
Planned or coordinated events independently

Reliability & Time Management

Poor
Fair
Good
Excellent

Brand Representation & Professionalism – How comfortable are you representing a brand in public?

Not comfortable
Somewhat comfortable
Comfortable
Very confident and professional

Scenario – An event is poorly attended and conditions are challenging. What do you do?

Leave early
Reduce effort significantly
Stay but disengage
Stay positive, adapt approach, continue engaging the public

Facilities / Office Support (Scoring Questions)

Facilities / Support Experience

No relevant experience
General support or handyman exposure
Dedicated facilities or maintenance role
Multi-site or senior facilities support experience

Reliability & Work Ethic

Poor
Fair
Good
Excellent

Safety Awareness & Compliance Experience level

Limited safety awareness
Basic safety and procedures
Strong safety compliance and incident prevention

Problem-Solving & Initiative – How do you handle a maintenance issue that disrupts office operations?

Ignore it
Wait for instruction
Fix what you can without reporting
Address safely, report, and follow up to resolution

Communication & Team Support

Poor
Fair
Good
Excellent

Field Sales Agent (Scoring Questions)

Field Sales Experience

None
Less than 1 year
1–3 years
5+ years

Mobility & Area Coverage

No reliable transport
Uses public transport only
Own transport or reliable daily access

Comfort With Sales Targets

Not comfortable
Somewhat comfortable
Comfortable
Very comfortable

Resilience Scenario – You approach several households and receive multiple rejections. What do you do?

Stop for the day
Reduce effort significantly
Continue at a slower pace
Stay motivated, adjust approach, continue canvassing

Motivation for Field Sales

Just need income
Enjoy sales work
Enjoy community engagement
Enjoy community work and have funeral/insurance sales experience

Select the languages you can speak, and rate your proficiency.

If you speak more than 3 languages, only select the 3 languages your are most proficient in.

How proficient are you in your 1st language?

How proficient are you in your 2nd language? (If applicable)

How proficient are you in your 3rd language? (If applicable)

Finance Clerk (Scoring Questions)

Finance / Accounting Experience

No relevant experience
General admin with finance exposure
Dedicated finance clerk or accounts role
Advanced finance support or accounting exposure

Accuracy & Attention to Detail

Poor
Fair
Good
Excellent

Reconciliations & Financial Controls Experience level

No reconciliation experience
Basic reconciliations
Regular reconciliations and control checks

Systems & Financial Software Experience

Basic computer literacy
Accounting or finance systems exposure
ERP / accounting software (Pastel, Sage, similar)

Scenario – Discrepancy Handling Question: “You notice a discrepancy between a system balance and a bank statement. What do you do?”

Ignore it if small
Adjust the figures to match
Report it without investigation
Investigate, document, escalate, and resolve correctly

HR Administrator (Scoring Questions)

HR Administration Experience

No HR/admin experience
General admin with HR exposure
Dedicated HR administrator role
Senior HR admin or people operations support

HR Systems & Documentation Experience

Basic admin systems only
HR systems or digital personnel files
HRIS, onboarding systems, compliance tracking tools

Attention to Detail & Accuracy

Poor
Fair
Good
Excellent

HR Compliance Knowledge Experience level

Limited compliance exposure
Basic labour law and HR compliance understanding
Strong compliance, audits, and policy enforcement

Scenario – Confidentiality Handling Question: “A colleague asks for access to confidential employee records without approval. What do you do?”

Share informally
Delay without action
Refuse but do nothing else
Follow policy, refuse access, escalate appropriately, document the request

In-House Sales Agent (Scoring Questions)

Sales Experience

Face-to-Face Client Experience

None
Retail/customer service
Direct sales (walk-ins/referrals)
Consultative/relationship selling

Comfort With Sales Targets

Not comfortable
Somewhat
Comfortable
Very comfortable/target driven

Ethical Selling Scenario: Client unsure about funeral cover:

Push for sale
End discussion
Provide info only
Explain clearly, respect hesitation, allow decision time

Communication Skills Self-Rating

Poor
Fair
Good
Excellent

Motivation for Funeral Sales

Just need a job
Enjoy sales generally
Want to help families plan
Funeral/insurance experience + helping families

IT Support Officer (Scoring Questions)

IT Support Experience

No relevant experience
Basic IT support or internship
Helpdesk / desktop support role
Multi-site or senior IT support exposure

Technical Skill Coverage Experience level

Basic computer troubleshooting only
Hardware and OS support (Windows, printers)
Hardware, OS, networking, and user support

Problem-Solving & Troubleshooting Scenario question: “A user reports that they cannot access email. What is your first step?”

Restart computer and move on
Ask another IT colleague
Check connectivity and credentials
Systematically diagnose (network, account, device) before escalation

User Support & Communication Self-assessment

Poor
Fair
Good
Excellent

IT Security & Responsibility Awareness Knowledge level

Limited security awareness
Basic security practices (passwords, access)
Strong security and data protection awareness

Office Administrator (Scoring Questions)

Office Administration Experience

No admin experience
General admin exposure
Dedicated office administrator role
Senior or multi-function admin role

Organisation & Time Management Self-assessment

Poor
Fair
Good
Excellent

Communication & Front-Office Skills Experience

Limited interaction experience
Regular phone/email handling
Front-desk, client-facing office role

Systems & Office Tools Experience

Basic computer use only
Regular use of office software (email, Word, Excel)
Admin systems, filing, scheduling tools

Scenario – Competing Priorities Question: “Multiple tasks come in at the same time (calls, visitors, admin work). What do you do?”

Focus on one and ignore others
Panic and delay tasks
Try to do everything at once
Prioritise, communicate delays, and manage tasks calmly

Payroll Officer (Scoring Questions)

Payroll Experience

No payroll experience
Payroll support / admin role
End-to-end payroll processing experience
Multi-branch or high-volume payroll experience

Statutory Knowledge & Compliance Knowledge level

Limited statutory knowledge
Basic PAYE/UIF understanding
Strong statutory compliance experience
Advanced compliance, audits, submissions

Payroll Systems & Software Experience

Basic computer literacy
Payroll or HR systems exposure
Dedicated payroll systems (Sage Payroll, VIP, similar)

Accuracy & Attention to Detail Self-assessment

Poor
Fair
Good
Excellent

Scenario – Payroll Error Handling Question: “An employee reports that their salary was underpaid. What do you do?”

Ignore it until next cycle
Adjust the next payroll quietly
Correct it without documentation
Investigate, correct formally, document, and communicate clearly

Policy Administrator (Scoring Questions)

Policy Administration Experience

No relevant experience
General admin experience
Insurance or funeral admin experience
Dedicated policy administration experience

Data Accuracy & Attention to Detail Self-assessment

Poor
Fair
Good
Excellent

Systems & Policy Capture Experience level

Basic computer skills only
Regular use of admin systems
Policy systems, CRMs, or insurance platforms

Compliance & Documentation Experience

Limited compliance exposure
Familiar with documentation and verification
Strong compliance, audits, and regulatory processes

Client Interaction & Query Handling Question: “How comfortable are you dealing with policyholders regarding changes or corrections?”

Not comfortable
Somewhat comfortable
Comfortable and professional
Highly confident and client-focused

Scenario – Policy Amendment Error Question: “A policyholder reports incorrect beneficiary details. What do you do?”

Ignore until renewal
Ask them to re-submit everything
Correct it immediately without verification
Verify documents, correct the system, confirm changes with client

Receptionist (Scoring Questions)

Reception / Front-Desk Experience

No relevant experience
Customer service or admin exposure
Dedicated receptionist or front-desk role
High-volume or sensitive-environment reception experience

Communication & Interpersonal Skills Self-assessment

Poor
Fair
Good
Excellent

Empathy & Professionalism Question: “How comfortable are you assisting grieving or emotional clients?”

Not comfortable
Somewhat comfortable
Comfortable and respectful
Highly empathetic and professional

Organisation & Multitasking Self-assessment

Poor
Fair
Good
Excellent

Scenario – Busy Reception Area Question: “The reception area is busy with calls and visitors at the same time. What do you do?”

Ignore calls to help visitors
Ask everyone to wait without explanation
Try to handle everything at once
Stay calm, prioritise, communicate clearly, and manage flow professionally

Sales Manager (Scoring Questions)

Sales Management Experience

Less than 3 years
3–5 years
5–8 years
8+ years

Industry Experience (Funeral / Insurance / Financial Services)

None
Related industry exposure
Direct funeral or insurance sales experience

Team Leadership & Coaching

Managed individuals only
Managed small teams (3–5)
Managed medium teams (6–15)
Managed large teams (15+)

Performance Management & Reporting

Limited KPI exposure
Regular KPI tracking
Full reporting, forecasting, and performance reviews

Problem-Solving Scenario Question: “Sales are declining across your team for two consecutive months. What is your first action?”

Replace underperformers immediately
Increase pressure without analysis
Review data and address individuals
Analyse trends, coach team, adjust strategy, monitor results

Leadership Style & Motivation

Authoritative, results only
Balanced but hands-off
Coach-focused, results-driven, ethical leader

Training & Development Officer (Scoring Questions)

Training & Facilitation Experience

No relevant experience
Informal or ad-hoc training
Formal training/facilitation role
Multi-role or organisational training experience

Learning Design & Material Development Experience

No content development experience
Adapts existing materials
Designs structured training content and assessments

Delivery & Engagement Skills Self-assessment

Poor
Fair
Good
Excellent

Performance Assessment & Coaching Experience

No assessment exposure
Basic assessments and feedback
Structured assessments, coaching plans, and follow-ups

Scenario – Underperforming Trainees Question: “Several trainees are not meeting performance standards after training. What do you do?”

Blame trainees and move on
Repeat training without changes
Escalate to management only
Analyse gaps, adapt training, coach individuals, and track improvement

Final Steps

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Score (numbers)

Careers at RFA.

Job Selection

Call Centre Manager Knockout

Call Centre Sales Agent Knockout

Claims Administrator Knockout

Compliance Administrator Knockout

Driver Knockout

Events Knockout

Facilities / Office Support Knockout

Field Sales Agent Knockout

Finance Clerk Knockout

HR Administrator Knockout

In-House Sales Agent Knockout

IT Support Officer Knockout

Office Administrator Knockout

Payroll Officer Knockout

Policy Administrator Knockout

Receptionist Knockout

Sales Manager Knockout

Training & Development Officer Knockout

Personal Information

Experience

Call Centre Manager (Scoring Questions)

Call Centre Sales Agent (Scoring Questions)

Claims Administrator (Scoring Questions)

Compliance Administrator (Scoring Questions)

Driver (Scoring Questions)

Events / Promotions Officer (Scoring Questions)

Facilities / Office Support (Scoring Questions)

Field Sales Agent (Scoring Questions)

Finance Clerk (Scoring Questions)

HR Administrator (Scoring Questions)

In-House Sales Agent (Scoring Questions)

IT Support Officer (Scoring Questions)

Office Administrator (Scoring Questions)

Payroll Officer (Scoring Questions)

Policy Administrator (Scoring Questions)

Receptionist (Scoring Questions)

Sales Manager (Scoring Questions)

Training & Development Officer (Scoring Questions)

Final Steps